Just trying to help....

So I took the day off, Noah had school and Dianne, well she just had energy.  So I was up early and then we got Noah to his Mom's house to take him downtown to school.  After a leisurely breakfast we had planned to go shopping when my cell phone rang. An electronic voice told me my Bank of America debit card had been reported missing and I had to push 1 to talk to security about reactivation.  Since I bank at the National Bank of Indianapolis and don't have a debit card I assumed it was a scam.  So I called Bank of America.  Of course I got a computer and after pushing several buttons and trying to avoid having to give them the account number I don't have with them I finally got someone.  After explaining the situation she seemed to question why I would call, so I explained that someone is using BofA's name to apparently fraud people she tried to transfer me to another division, she couldn't, then tried something else, only to have the phone cut me off.  Being the nice guy I am I tried again, called the fraud line, went through the phone menu, got ahold of someone who listened, looked up the number to make sure it wasn't a BofA number and then seemed to be clueless.  So I asked who would be contacting authorties to investigate.  He said he would pass it on to the right department.  What struck me was just how hard it was to report this.  This was not the first time I have had to investigate a phone call from someone who seemed to suggest that there was a problem with an account of mine.  But what really is amazing is how difficult it is to report such things.  I have called or emailed the Attorney General's office over calls received as we are on the no call list.  The form is mindnumbingly long and the only action they seem to take is to send a letter to you.  It doesn't stop the calls (but a low whistle into the phone does).  Law enforcement and the financial institutions want us to do our part about fraud and identity theft and many other crimes in which technology is used to glean information from others.  However it seems that when you want to help stop such things you are met with difficulties and red tape.  Why is it that they just don't make it easy to report such things.  If follow up is needed they could certainly call me.  But if someone were calling people, telling them he was me and trying to steal from them I know I would be interested in finding out who it was and if someone were to tell me I wouldn't play 20 questions to get the information.  Maybe BofA is just too big to be bothered with people getting robbed in their name.  Either way I may have to call the number that called me sometime from a public phone and see what I can find out.  You should too, the number is 701-509-8703.  Enjoy and stay legal. 

Comments

Popular Posts